RingEX

Formerly RingCentral MVP

We use RingEX as our primary VOIP solution. It provides us with calling, faxing, SMS, contacts, IVR Menus, etc... both while at the office and while we travel to client locations for work that requires being on site. This allows our team an incredible amount of flexibility and truly adds more value than we had initially expected. Support is great to work with and follow up in a timely fashion.

We use our Ring Central system as our main school telephony system.
It's fast, reliable, easy to set up/use & has been well received by all of the staff in the school.

It provides great flexibility to grow with us, as our requirements continue to grow & evolve. So long as you have an IP based handset & the correct license, you can install a handset wherever there is a PoE enabled ethernet point.

RingEX is our "go to" for VOIP and video meetings in our organization. It's allowed us to streamline the way we communicate and given users many options to do so - physical IP phone, desktop app, mobile app and even a browser-based version. Our faculty and staff can decide what fits their needs the best and use it.

RingEX allowed us to introduce a complete VOIP solution to our organization, using the embedded dialler within Microsoft Teams. Before joining RC, we had an archaic on-premises telephony infrastructure that was no longer fit for purpose. Because the system was so old, all in-house knowledge about how to run it was long gone. We were adjusting beyond adding or removing users who required outside help, which was expensive and often interrupted our staff’s workflows. RingEX has provided a sophisticated phone solution capable of supporting remote and on-campus employees while also providing advanced functionality, scalability with licensing, and, above all, a highly responsive and knowledgeable support team.

We use RingEX at a property management company. We have a small but very busy office so it is necessary that our property owners and tenants are able to reliably reach us when necessary. We’ve had the system for several months now and it has been exactly what we need. It was simple to configure and allowed us to use our existing phones and workflow.

RingEX is very user friendly. The admin back end is easy to navigate. When calling customer service they are very helpful and wont end the call until the problem or question is resolved. I would absolutely recommend this service to anyone I know looking for better phone services. Before I chose this product they walked me through the entire process and how it worked before deciding to choose this product.

We use it for all calls, texting, and faxes. This allowed us to have one number for all of the offices. We have separate lines set up. We can view faxes and messages from the app. The auto attendant creates the illusion of having a much larger and more professional business

Due to the nature of business we have, where we use raw ingredients from plants in West Africa, I have to travel frequently to monitor our contract farmers, hence been able to get my calls on my mobile and laptop always without fail is extremely critical. When I also do trips to the UK, where we also distribute and sell our finished product, Jobelyn, making calls and receiving seamlessly with RingEX is a flawless, except of course if the internet connect is wonky. This convergence solution is necessary and optimal to us by offering connection with clients, customers and prospects while on the move.

We started using RingEX when our business expanded enough to require multiple phone lines. We previously used business cell phones with each employee having their own number, but we wanted our employees to be able to call out from our main company line and have that phone number show up on the receivers caller ID. The option to have "soft phones" where users just download the RingEX app to their phones and utilize our business services that way has been great. We also really like the customization of call flow and ability to set business hours with dedicated greetings and call handling for different times of the day or holidays.

We use RingEX as our main source of phone calls, faxes, and interoffice communication. While the texting feature was useful for a time, after the jump in solicitation, texts crossed with the owner's personal messages, and the added cost implemented by federal/state, we decided to cease the use of this feature.

Summit Therapeutic Services (Summit) uses RingEX every hour, of every day. We talk on the phone from anywhere we want, create text messages, and even send out faxes to clients that still have that in their offices. The best part of all this? We can do it all from our mobile phone, at the lift of a finger. The service provided really spoils you and when you don't have it accessible, it makes you say, "I wish I could use my RingEX because it just works so well." This is not a joke because when running a business, no matter the service provided, communication management is very important because ideas, directives, and messages still need to be sent and received. These basic services we use every day, they aren't so basic, and RingEX manages them all seamlessly. Summit will continue using RingEX and the services they provide are invaluable to the organization.

I use RingEX to incorporate a landline and cell line into one call software. I use it for training as we can record the conversations. We no longer have to juggle multiple phones as they all come through our RingEX. It is good for keeping up with your callers and call tracking.

We use RingEX mostly for voice calls in the office. We also receive multi-factor authentication codes from various websites.

My company has a demo kit that we use to demo the product for sales purposes. I am also the lead engineer for all RingEX implementations that my company sells to clients. This product just works. It may be a bit pricy with the subscription model, but RingEX has always worked with us to get the best deals for our clients. I have replaced multiple phone systems with RingEX and, in my opinion, the clients are always much happier with RingEX.

We are able to seen the caller and get help. Student are able to receive text message if we have a miss call.

We have been using RC for many years now, the initial setup was very difficult, making sure the lines rang in the right Extensions, Desk-phones, etc. This system is not scalable. If you have a company with many employees and you want all the outside calls to show the same caller ID, look somewhere else for service, you can't do this with RC. Getting someone in tech support is really difficult, the voice prompt system is terrible, and don't forget your six-digit pin for checking the voicemail because you will go in circles and be unable to bypass the "pin" requirement to speak with someone, in fact, is like they really don't want you to speak with someone, once you have someone in the line they are nice and try to help you. The new desktop app is glitchy, I get missed call notifications after a couple of hours, We have to download images before we can just print or print to PDF, sometimes this creates the app to freeze. Lastly, I write a lot in Spanish to Spanish-speaking clients, I can't write the letter "ñ", No Bueno. You Can't save contacts across all users, each user has to save their own contact, and they do not sync.

We use RingEX daily in our organization across all members of the team. RingEX has been our phone system since 2005, and has continued to satisfy with their high level of service and ever-expanding arsenal of features. RingEX is our single portal for truly unified communications - phone, fax (yes, that is still a thing!), texting, conference call, video, webinar, and collaboration (team) software. It works across all platforms seamlessly; from deskphone to flip phone.

RingEX is currently used as the central communication hub for the entire business. All inbound customer calls enter the RingEX system and handling depending on the time of day. Additionally, we were able to eliminate 99.99% of robocall spam through the implementation of the AutoAttendant system, requiring the user to press zero to speak to the operator.

RingEX is used as our phone system throughout the company, so callers can get to the right employee when calling our main toll free number. We also use RingEX for online meetings so that participants can call into the same line and view the leader's screen during the session. We also use RingEX Meetings for customer support so that we can troubleshoot on the client's computers.

RingEX is our current VoIP provider and telecommunications system. It is used by employees to make and take calls, by our support team to route calls and act as a group, by our operations team to route and forward calls as well as collect using a group number, and by sales to make outbound calls.

RingEX is being used across my entire company. Whether it be the executive team, the sales department, the account manager department or the marketing department. It solves the issue of needing business lines separate from our personal numbers to communicate with current and prospective clients. We are able to utilize call forwarding, texting, faxing, and any other communication medium we need to. It allows for an organized structure that was lacking in other VOIPs we had used previously.

We use RingEX for pharmaceutical marketing/promotion. We have a team of sales reps who use it to call remote areas across Canada and needed something that would allow them to make these calls from home with some tracking tools for monitoring their activities. Prior to using RingEX, we would simply have the reps use cell phones, but having RingEX integrated into our CRM makes that process much easier and more efficient. RingEX is low-cost, easy to deploy, and offers a good suite of tools for our sales reps to communicate in a variety of ways with the teleconferencing, webinars, and faxing.

RingEX is used by our entire organization as both our general phone system and for audio conference calls and video conferencing. Our workforce has become 40% remote, so video conferencing and screen sharing is very important, and this works very well (RingEX app is white labeled Zoom). By using both softphones and physical phones, we were able to completely replace our Asterisk-based PBX system with more features and reliability.

We use RingEX across the organization. We are a relatively small company and RingEX was very easy to set up. We use the RingEX softphone in most instances however we also have purchased Polycom phones at some desks. RingEX Meetings integrates with the RingEX phone system and I can easily set up and join meetings from the interface.

We use RingEX across our entire organization consisting of a main office and several remote employees. We use it daily for scrum stand ups, one-on-one conversations, company-wide conference calls and client calls.